From performance challenge to effective solution.
Snowfish Learning can support the whole process: defining the performance you need, uncovering the expertise that makes it possible, and turning that expertise into learning, tools and systems that work in practice.
Every engagement is shaped around the client and the challenge. The following services can stand alone or combine to create a complete solution.
The snowfish way
Good learning does not begin with a list of content or a preferred technology. It begins with a clear understanding of what your organisation wants to achieve and what people need to do better and differently to make that happen. The snowfish approach connects strategy, expertise, design, technology and evaluation throughout the project, ensuring that everything we create remains focused on delivering the performance you need.
1. Define your goal
We begin by establishing what your organisation wants to achieve, who needs to perform differently and how we will recognise success. This gives the project a clear purpose before anyone decides what to build.
- Performance and learning needs analysis
- Stakeholder interviews and workshops
- Root-cause and performance-gap analysis
- Business and performance goal definition
- Learning strategies, roadmaps and measures of success
2. Understand your people
We explore the different roles involved, what people already know and can do, the situations they encounter and the barriers that may prevent successful performance. This helps us design learning and support around their real needs, not those of an imagined average or generic learner.
- Audience research and segmentation
- Learner interviews, observation and consultation
- Motivation, context and barrier analysis
- Accessibility and inclusion requirements
- Role, responsibility and capability mapping
3. Create clarity from complexity
We work closely with subject-matter experts to uncover the decisions, methods and practical insights behind successful performance. We then analyse, organise and optimise that expertise, often creating new models, methodologies and tools that make it easier for others to understand, apply and share.
- Subject-matter expert interviews and workshops
- Task, decision and process analysis
- Knowledge and content audits
- Competency frameworks and capability models
- Practical models, methodologies, tools and guidance
4. Design and create the right solution
We identify the most effective combination of learning experiences, practical resources, performance-support tools, personalised learning pathways, and the technologies to deliver them. We don’t default automatically to a course, or let a preferred platform or authoring tool to dictate the solution.
- Solution architecture and learning pathway design
- Bespoke digital and blended learning experiences
- Scenarios, practice activities, diagnostics and assessments
- Job aids, resources and point-of-need performance support
- Technology requirements, platform selection and implementation
- Content migration, launch and adoption support
5. Evaluate and improve
We look beyond simple completions, test scores and satisfaction surveys. Evaluation is designed around the original performance goals, helping you understand whether people are developing capability, applying what they have learned and achieving meaningful results.
- Learning evaluation strategies and frameworks
- Knowledge, capability and competency assessment
- Learner research and experience evaluation
- Learning-transfer and workplace-application evaluation
- Performance and impact analysis and reporting
- Evidence-led review and continuous improvement
We don't have to do it all...
Although shown as a sequence, the process is collaborative and iterative. We test ideas, learn from evidence and revisit earlier decisions as the solution develops.
Snowfish can strengthen one stage of an existing programme or lead the complete journey, from initial strategy and expertise capture through design, development, technology implementation and evaluation.
Throughout a project, you work directly with the person responsible for the thinking and the delivery: a trusted extension of your team, invested in both the immediate project and its long-term success.
Learning programme review
If you know your learning programmes could work harder, but you’re not yet ready to commission a major change, Snowfish can review your current offer and help you identify the most valuable opportunities for improvement.